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FAQ

Frequently Asked Questions


Shipping

In the Continental United States, our standard shipping fee is $14.95 for all orders $199.00 and less. Orders greater than $199.00 have free shipping, except large bulk items and heavy freight items. All other orders will be calculated based on location and weight of items. Standard shipping in the Continental United States will be provided by Fed Ex Ground or UPS.

In order to reduce shipping costs and to get products to customers as quickly as possible, we ship from many warehouses located around the USA. Many of our warehouses, logistics companies and manufacturers use specific shippers such as FedEx because of the service they deliver in their area. We request them to use their best method that ships the order as quickly as possible. If their chosen method is UPS and you have chosen FedEx we will pay any difference in cost but not charge you.

We reserve the right to use alternative shippers such as the post office, local courier, etc. if we deem it more appropriate for your order. However, you will not be charged any additional fees without first receiving an estimate and request to approve the charge. We have encountered a few rare situations where there was only one shipper available who delivered to that area and in that case we used that carrier. If you have a unique situation please indicate such in your Customer Comments section and we will do our best to honor your request.

For international shipping, please be advised that Brokers Fees, Customs Duties and/or Taxes are not included in the listed purchase price. We will always seek your expressed permission with explanation of additional charges before applying them to your purchase. Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible.

Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory. If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight.


Returns

Returns are subject to our acceptance and approval. If an item you received is not the item you ordered, is damaged or incomplete (missing parts) please notify is within 7 days by phone, fax or email to request replacement or refund. If you notify us after 7 days we may accept the return but you will be subject to a 25% restocking fee. If you wish to return an item because it is no longer needed or wanted please contact us in 7 days and subject to our acceptance, we will issue an RMA, or Return Merchandise Authorization, and you will be refunded minus 25% restocking fee. If you have an item received more than 7 days prior and you have an issue, defect etc that is not covered by the manufacturers warranty please contact us with the details and we will consider your request. Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible. Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory. If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight.


Warranties

Because we retail new products they all come with some form of a manufacturers warranty or satisfaction guarantee. The warranties offered vary greatly between parts, supplies and devices. The warranties range anywhere from 90 days to 5 years. If you receive a product that does not perform as claimed please contact us immediately, we will assist you in solving your issue. We post warranties as they are available to us. We sell new products with very few exceptions (c-arms, CTs, MRI etc). We will attempt to locate older versions of medical equipment and or the related parts upon the request of our customers but these products are generally not in our store. If such a product is ever added to our store for the customer's convenience it will be clearly marked “used”, “recertified” or “refurbished” in bold type to distinguish it from the other items. If you do not see these words the product is new.


Satisfaction Guarantee

We do everything we can to sell high quality medical products and we guarantee it matches the description. If you ever discover an error or incomplete description please notify us and we will remove the product or change the details to match the product correctly as quickly as possible.


Site Errors

We do everything we know to insure accuracy in our site details but mistakes do occur. We reserve the right to cancel any order found to contain such inaccuracies. In the event of a cancellation any funds paid will be returned in the full amount collected by us as quickly as possible.


Terms

Terms are upon acceptance by Global Medical Solutions to qualified parties. Purchase orders are subject to approval and acceptance but always welcomed.