Frequently Asked Questions
In the Continental United States, our standard shipping fee is $14.95 for all orders $199.00 and less. Orders greater than $199.00 have free shipping, except large bulk items and heavy freight items. All other orders will be calculated based on location and weight of items. Standard shipping in the Continental United States will be provided by Fed Ex Ground or UPS.
In order to reduce shipping costs and to get products to customers as quickly as possible, we ship from many warehouses located around the USA. Many of our warehouses, logistics companies and manufacturers use specific shippers such as FedEx because of the service they deliver in their area. We request them to use their best method that ships the order as quickly as possible. If their chosen method is UPS and you have chosen FedEx we will pay any difference in cost but not charge you.
We reserve the right to use alternative shippers such as the post office, local courier, etc. if we deem it more appropriate for your order. However, you will not be charged any additional fees without first receiving an estimate and request to approve the charge. We have encountered a few rare situations where there was only one shipper available who delivered to that area and in that case we used that carrier. If you have a unique situation please indicate such in your Customer Comments section and we will do our best to honor your request.
For international shipping, please be advised that Brokers Fees, Customs Duties and/or Taxes are not included in the listed purchase price. We will always seek your expressed permission with explanation of additional charges before applying them to your purchase. Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible.
Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about prior to contacting us first so that we can arrange safe return of inventory. If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight.
We do everything we can to sell high quality medical products and we guarantee it matches the description. If you ever discover an error or incomplete description please notify us and we will remove the product or change the details to match the product correctly as quickly as possible.
We do everything we know to insure accuracy in our site details but mistakes do occur. We reserve the right to cancel any order found to contain such inaccuracies. In the event of a cancellation any funds paid will be returned in the full amount collected by us as quickly as possible.
Terms are upon acceptance by Global Medical Solutions to qualified parties. Purchase orders are subject to approval and acceptance but always welcomed.